| Ask
for What You Want
Frequently a client will describe
a problem with a coworker, boss, client or spouse. After some discussion
and more detail I will often inquire, “Did you ask?” Astounded,
the person will say, no. Then I generally ask if there is a reason
they have not asked and I often get a blank stare or duh as an answer.
The client and I then discuss the best way to go about making the
desired request.
I don’t know why people don’t ask for what they want. Maybe they
are afraid of a rejection or that they will look silly. They may
be afraid to admit they don’t know something, or that they just
don’t know how to ask or are unclear about exactly what they want
and why. I suspect that it is some of all of these. So let’s solve
this problem right now!
The first rule of requests is to be clear about
what you want and why. In many situations you will be more successful
if you can give a rational. For example, the complaint: I have a
boss who rages. Request: “When you yell at me, I get nervous and
find it hard to think or respond. In the future if you would like
me to do something differently, I would appreciate your using a
calm voice so I will be able to think and respond effectively. ”
The complaint: The boss doesn’t do anything about the slow invoice
turnaround time. Request: “I have noticed that it takes at least
2 weeks to turnaround an invoice. I have some ideas that I think
would improve turnaround time and save us money. Would it be all
right for me to take the time to do some research and get back to
you with a proposal?”
Here is an example of a clear and straightforward request: “ Honey,
I would like to go to see XYZ movie this weekend. Would you enjoy
going too or would you rather I ask one of my friends?” This gives
the person a clear choice and includes how you can get what you
want either way.
The second rule of requests is that the other
person has the right to say yes, no, or maybe. A “no” answer to
a request is not a rejection of you as a person. It is just no to
the request and not personal at all. You may want to ask the person,
“Could you tell me more about why that would not be a good idea?”
Be careful to use a neutral tone of voice. You don’t what to sound
like a rebellious teenager or a whiner.
The third rule of requests is to let it go if
the answer is no, especially if you are given a good reason. Consider
finding another way to get the need met or achieve the desired result.
There are usually several good ways to solve a problem. Going over
your bosses head is rarely a good idea. Making him or her look foolish
is a serious career-limiting move.
People are very poor mind readers and even when we make clear requests
it is not always interpreted as we intended. Start the habit right
now of asking for what you want with clear, straightforward requests.
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