Up Grade Your Success Potential

joan@bolmer.com






















2400 Briarwest Boulevard, #1907 Houston, TX 77077 281.293.8864 office 281.293.8874 fax joan@bolmer.com

“If you want to achieve greater levels of success, you must develop the systems to handle it in ADVANCE! … Success will NEVER expand beyond what you are able to handle.” - Phil Humbert,

In working with a family owned construction company, a review of the financials revealed that, on any project over $100,000 they lost money. The reason was because, the owner and his construction supervisor, could not personally manage anything larger. Larger jobs or a greater volume of jobs required more defined procedures, systems, communication methods and controls than were in place.

Improving these processes are definitely not exciting or glamorous activities, which is probably why they are so often ignored and put off. Yet, when these areas are poorly defined, errors, rework, crisis, frustration, inconsistency in quality and quantity of employee out-put and an ultimate drain on the company’s profitability are the result.

Let’ compare Your business to an orchestra.

The owner or manager of a department or division is like the conductor of the orchestra. The conductor/owner/manager chooses the music, that is how and what kind of service and product or what work will be performed.

For every instrument in an orchestra, music is precisely scored with each note and rest for that instrument’s part. This could be compared to a set of procedures defining specifically, step by step, how a particular business function or task is to be accomplished.

The conductor’s score, on the other hand, shows all the parts defining when, where and how each instrument’s part will be integrated into the whole musical piece.

In like manner, the over all business systems, model or plan defines where, when and how each job function fits into the whole.

If it is a project-oriented business, then project plans further define when, where and how tasks will be performed in the context of a project. Just as a musical score would indicate when and where a solo section would be played.

The conductor’s job is to lead, guide, interpret and pace the artistic expression of the music with the orchestra, to emotionally inspire and touch its audience.

The business owner/manager’s job is to determine what qualities and values will distinguish his or her business from the competition. Then lead, guide, interpret, communicate and implement systems and procedures, so that the organization unmistakably demonstrates the desired qualities and values to its customer audience.

Can you imagine a first class orchestra that did not rehearse and practice diligently between performances? Of course not, this is where on-going training, communication, clarification and interpretation are refined into a splendid performance.

In business we call it staff, project and planning meetings. All too often business meetings are inconsistent, poorly planned and unstructured. Yet, they can be golden opportunities to dramatically increase teamwork, and productivity. Producing a splendid business performance!

Professional musicians and performers have a lifelong commitment to taking lessons, using trainers and coaches. Thus, the business owner/manager must provide continuous technical and professional training and coaching that will keep his or her employees at the top of their professional and technical capabilities.

So, now, is the time to take a look at your systems and procedures, communications and training to see if they fully support the smooth operation of your business and will move you to the next level of success.

Here, are a list of some of the things to review and consider updating. See Tools You Can Use below,for samples, articles and booklets.

* Employee Handbook (covers basic rules of employment, pay,
benefits etc.) See tools below

* New Employee Orientation checklist. See tools below

* When, how and by whom new employees will be trained.

* Roles and Responsibilities with Job descriptions.

* A Desktop Policies, Procedures and Training manual for each job function. A manual guide will be available on my website soon.

* Do you have your major computer applications documented so they are easy to train? See tools below

* Weekly staff meetings scheduled, agenda & 15 minute basic training reviews planned.

* 12 month Marketing calendar with monthly activities assigned and on track, such as; quarterly client and prospect reminders, presentations, trade shows, newsletters, trade publication articles, ads scheduled, web site updates, client and prospect data base current etc.)

* One year, employee vacation and training calendar up to date.

* Accounting calendar; quarterly income and payroll taxes paid on time and verified, weekly cash flow report, A/R & A/P up to date, budget plans and reviews, audit etc.

* Employee performance reviews scheduled

These are some of the key elements of your company’s infrastructure and foundation. Without them you cannot grow and very likely are losing profit due to poor performance, rework, redundancy and inefficiencies.

If you would like to schedule a free coaching session to discuss your business and how to implement any of these systems just email me at: joan@bolmer.com.
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Tools You Can Use